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Carter.Gray & Co. 

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Terms & Conditions
Last Updated: April 2025
Welcome to Carter.Gray & Co. By engaging our services, you agree to the following terms and conditions. Please read carefully.
1. Acceptance of Terms
By accessing or using Carter.Gray & Co.'s interior design services ("Services"), clients ("You" or "Client") acknowledge and accept these terms. These Terms & Conditions form a legally binding contract between you and Carter.Gray & Co.
2. Service Agreement and Payment Terms

  • Full-Service Interior Design:

    • An initial flat design fee is due upon booking.

    • Project management fees (15%) are payable in scheduled installments detailed in your contract.

    • Furniture and décor commissions (10%) are due upon item ordering.

  • eDesign Services:

    • Full payment is required upfront upon booking.

  • Luxury Consultations:

    • Flat consultation fee due at booking. Additional fees for extended services are payable per agreed-upon terms.

Payments are accepted via credit card, bank transfer, or certified check.
3. Project Timelines
Estimated timelines provided are best-effort guidelines. Actual timelines may vary based on project complexity, client responsiveness, and unforeseen delays (e.g., vendor shipping or supply issues). Carter.Gray & Co. will proactively communicate any significant deviations from initial estimates.
4. Cancellation & Refund Policy

  • Full-Service Projects: Cancellation requests within 5 days after signing the agreement qualify for a full refund minus a $500 administrative fee. After 5 days, initial fees become non-refundable.

  • eDesign Projects: Due to the digital nature of the service, all sales are final after project commencement.

  • Luxury Consultation: Fees are non-refundable once the consultation is completed.

5. Client Responsibilities
Clients agree to:

  • Provide accurate, timely information and feedback.

  • Approve designs and budget adjustments promptly.

  • Allow reasonable access to premises (for full-service projects).

Delays caused by clients may affect timelines and may incur additional charges.
6. Intellectual Property
All designs, materials, concepts, and deliverables remain the intellectual property of Carter.Gray & Co. until full payment is received. After payment, clients receive rights for personal use. Redistribution or resale without written permission is prohibited.
7. Liability
Carter.Gray & Co. is not liable for indirect, incidental, or consequential damages arising from services provided. Liability is limited to the total amount paid by the client under the applicable service agreement.
8. Dispute Resolution
Disputes shall first attempt resolution through good-faith negotiation. If unresolved, parties agree to mediation within Harris County, Texas. Any unresolved disputes thereafter shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
9. Changes to Terms & Conditions
Carter.Gray & Co. reserves the right to update or amend these Terms & Conditions at any time. Clients will be notified of significant changes.
10. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict of law principles.

Terms & Conditions

Privacy Policy 


Last Updated: April 2025
Your privacy is important to Carter.Gray & Co. ("we," "our," or "us"). This policy explains how your personal information is collected, used, and safeguarded when you visit or make a purchase from our website.
1. Information We Collect

  • Personal Information: Name, email, phone number, billing details, and address provided when booking a service.

  • Project Information: Details of your property, preferences, photos, plans, and related project materials you voluntarily submit.

  • Device Information: Automatically collected details including IP address, browser type, and usage patterns.

2. How We Use Your Information
We use collected information to:

  • Provide, manage, and improve our services.

  • Communicate regarding your project, inquiries, or bookings.

  • Process payments and manage transactions securely.

  • Comply with legal and regulatory obligations.

3. Sharing Your Information
We do not sell or lease your personal data. Information may be shared with:

  • Trusted service providers and suppliers strictly necessary to fulfill your project.

  • Legal or regulatory authorities as required by law.

4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Cookies
We use cookies to enhance your browsing experience. You may disable cookies through your browser settings, though this may impact website functionality.
6. Your Rights
You may:

  • Request access, correction, or deletion of your personal information.

  • Opt-out of receiving marketing communications at any time.

Contact us directly to exercise these rights.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review third-party policies directly.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may periodically update our Privacy Policy. Changes will be published on our website, and significant updates will be communicated via email.
10. Contact Us
If you have questions or concerns regarding our Privacy Policy or your personal information, please contact:
Carter.Gray & Co.
Attention: Privacy Compliance
Houston, Texas
Email: privacy@cartergrayco.com
Phone: (Insert Company Phone Number)

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